At Devil Motos, we want you to be completely satisfied with your purchase. If you are not happy with your item or it doesn’t meet your expectations, we offer a straightforward return and refund process. Please read our policy below to understand our terms and how we handle returns and refunds.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

• Condition: The item must be in its original, unused, and undamaged condition, with all original tags, labels, and packaging.
• Time Frame: Returns must be initiated within 30 days of receiving the product.
• Proof of Purchase: A valid receipt or order confirmation is required to process a return.

Note: Certain products, such as customized or personalized items, are not eligible for returns unless they are defective or damaged upon arrival.

2. Return Process

If you would like to return an item, please follow these steps:

1. Contact Us: Email our customer service team at support@devilmotos.com with your order details and reason for the return.
2. Return Approval: Once your return request is approved, you will receive instructions on how and where to send your item. Please do not send items back without receiving approval from our team.
3. Shipping: You are responsible for covering the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Method: Refunds are issued to the original payment method (e.g., credit card, debit card, PayPal).
• Processing Time: It may take up to 7-10 business days for the refunded amount to appear in your account, depending on your payment provider.
• Partial Refunds: In some cases, a partial refund may be granted if the item shows signs of wear or damage not caused by us.

Note: Shipping fees and other service charges are non-refundable unless the return is due to a defective or incorrect item received.

4. Exchanges

If you need a different size or product, please contact our team to initiate an exchange. Exchanges are subject to product availability. If the item you want is out of stock, we will process a refund for the returned item instead.

5. Damaged or Defective Items

We take quality control seriously. If your item arrives damaged or defective, please contact us within 7 days of receiving the order. We will arrange for a replacement or full refund, including shipping costs, for items that are found to be damaged upon arrival.

6. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Items marked as final sale or clearance.
• Products that have been worn, altered, or damaged by the customer.

7. How to Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer service team:

Email: support@devilmotos.com
Phone: +44 7933835749
Address: 100 High Street, Feltham, England, TW13 4EX

We’re here to help ensure your experience with Devil Motos is positive and satisfying.